Shipping & Returns

Shipping Policy

Processing Times

Please allow all orders 1 to 2 business days to process before being shipped out.

All orders purchased after 1 pm on Fridays will not ship out until the following Monday.

 

Shipping Rates

We currently offer Free Economy Shipping to our customers during checkout (6-9 days). We also offer an Express Shipping service (4-6 days Priority Mail) at an additional cost. Before payment, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Return & Exchange Policy

We provide free returns on any products purchased directly from us within 30 days of delivery for any reason. Please first contact Customer Service at info@italiangenetics.com to get your return started. Partial refunds in certain circumstances beyond 30 days may be granted at the sole discretion of the company.

Please make sure you have your proof of purchase or receipt ready when you contact Support so that we can best assist you with your return.

Please package the items you are returning carefully in the original packaging or in another secure manner and include the invoice or order slip. Once your return is received and inspected, we will send a return notification email. We will also notify you whether your refund has been approved. Once approved, the refund will be processed, and a credit will be automatically applied to the credit card or original method of payment within 30 days.

Please send all returns to the following address:

W.O.L.F srl

Via Torino, 113
27045 Casteggio PV
Italy

For products purchased from a third party, please return products with proof of purchase directly to the third party, which will be subject to their return policy.

We reserve the right to refuse returns on orders exhibiting fraudulent or nefarious behavior.